Elder Care Coordinator Manager

As an Elder Care Coordinator at Elder Law of East Tennessee, Jill Shoffner helps clients gain access to the care they need and works closely with other service providers to coordinate care.  She attends care planning meetings, provides guidance to family caregivers, and serves as an advocate for the elder or person with disability to ensure that he or she receives the best possible care.  Jill visits clients in their homes to assess care needs and potential safety issues and makes recommendations based on her assessment.  Jill has over 14 years’ experience as a social worker in East Tennessee and is especially familiar with TennCare’s CHOICES program, having worked as a care coordinator for one of the program’s Managed Care Organizations from 2010 to 2014.  She continues to serve elder adults, people with disabilities, and their families through her work at Elder Law of East Tennessee.


University of Tennessee, BS in Agricultural Economics, 1994

University of Tennessee, Master’s in Social Work, 2001


Licensed Clinical Social Worker


National Association of Social Workers


Board-Certified Case Manager
MoCA Certified

What is the problem you are best at solving for your clients?

I tend to have a calming presence when I am with people. So if they are feeling anxious or worried I can talk to them about the situations they are about to face and ease the worries they may have about the uncertainties.

What excites you about your work and the contribution you make to the ELET team?

Every family has their own dynamics, personal challenges, and goals, and I enjoy working with families to learn what their goals are and then helping them work through the challenges to achieve those goals.

What do you love most about ELET?

I love the staff and work environment here at ELET. It is gratifying to work with like-minded people toward the common goal of good results for our clients.

Where can we find you when you’re not working?

When I am not working I like to watch my son play basketball. I enjoy doing yard work or little projects around the house. I also enjoy swimming in our pool during the summer months.

Fun fact:

I thought I wanted to work with animals when I was younger, so I have an Associate Degree in Veterinary Technology.